What should a dealership do if they receive mixed information about a customer's credit?

The most appropriate action for a dealership when encountering mixed information about a customer's credit is to communicate with the customer regarding the discrepancies. This approach fosters transparency and helps build trust between the dealership and the customer. By discussing the mixed information directly with the customer, the dealership can clarify any misunderstandings, verify details, and ultimately assist the customer in correcting any inaccuracies that may affect their creditworthiness.

This process not only supports compliance with regulations regarding fair lending practices but also promotes a customer-centered approach to sales. Engaging with the customer helps ensure that they fully understand their financial situation and can address any areas of concern that may arise from conflicting credit information. This action prioritizes open communication, which is vital in maintaining a positive relationship with customers.

The other options do not provide the necessary due diligence or customer engagement that is essential in such a situation. Ignoring the application could lead to legal issues or poor customer satisfaction, while sending an adverse action notice without properly investigating the discrepancies might not capture the true picture of the customer’s credit situation. Requesting additional documentation from the credit bureaus could be a next step but would be most effective after an initial conversation with the customer.